RINGCENTRAL TRUST CENTRE

Building trust in your communications
Keep your data safe at every level of your business with enterprise-grade security, reliability, and privacy.
Security
Privacy
Reliability

Security you can count on

An employee engaged in a secure video call
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Security: What to look for in a UCaaS provider

Designed for your protection

Gain peace of mind knowing we design our products with all the security features you need to keep your data safe. 
More coming soon

We start with a secure foundation

Our product development process includes a security review every step of the way—from concept to release. 
More coming soon

Your data stays safe

Our enterprise IT security operations are designed to keep everything up and running. Rely on us to implement the highest security standards that protect the confidentiality and integrity of your data.

Don’t just take our word for it

Third-party auditors verify our security to rigorous international standards.
More coming soon

We keep you informed

We work with security researchers to identify vulnerabilities and keep you informed if any should exist in our products or on our websites. 
Megaphone illustrating how RingCentral keeps customers informed about possible security issues
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CORPORATE SOCIAL RESPONSIBILITY
Find out how we’re connecting to something bigger with RCause 
LAW ENFORCEMENT
Access all of our legal documents in one place

Your privacy, protected

An employee using RingCentral without worrying about the privacy of her data
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RingCentral makes available the new Standard Contractual Clauses

Data transfers

When we transfer data from the European Economic Area (EEA), UK and Switzerland, we rely on the Standard Contractual Clauses approved by the European Commission. Plus, we always provide additional safeguards.

RingCentral as a data controller

RingCentral is a data controller and a data processor for certain processing activities. Learn more about our processing of usage data as a data controller in our white paper below.

Canadian privacy laws

The Personal Information Protection and Electronic Documents Act (PIPEDA) is a Canadian federal privacy law that regulates the collection, use, and disclosure of individuals’ personal information. All of RingCentral’s products are designed to comply with PIPEDA.

Transparency

We are committed to maintaining the privacy and trust of our customers by giving you full visibility. Our Transparency Report describes how we respond to customer data requests submitted by law enforcement and government agencies around the world. 
This report covers requests received between January 1, 2020, and December 31, 2020.
Two hands shaking each other, connected around in one arm symbolizing transparency and RingCentral's commitment to maintaining customer privacy and trust
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United States
Australia
Canada
France
Germany
Ireland
Italy
Netherlands
Singapore
Spain
United Kingdom
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Data Processing Addendum
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Security Addendum
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Customer Data Transfer Agreement
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Data Subject Request Access Form
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Subprocessor List
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Data Processing Addendum
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Stay connected, always

We’re dedicated to keeping you open for business, whenever and wherever you need to be.

We keep you connected with 99.99% uptime SLA

New work patterns and natural emergencies can cause abrupt work location shifts. Stay open for business no matter where you are working—home, office, or somewhere in between. Our distributed network is fully redundant in every location we serve, providing you with a truly global infrastructure that ensures 24/7 business continuity for your company, from anywhere. 
Thanks to RingCentral, our entire corporate staff was able to shift to working from home in a day, without missing a beat.
Paul Rapier, Vice President of IT, Detroit Pistons
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Get updates instantly

Set up customer care alerts
Receive real-time updates from our customer care team when anything changes on your system.
Easily view service status
We continually monitor the end-to-end performance of our network to ensure KPIs such as quality metrics, completion rates, and availability remain at peak levels. Access our self-service portal 24/7 for a detailed overview.

We’ve got your back

Stay online when disaster strikes
Redundant internet connections switch active services between data centres to keep you online during outages, disasters, and cyberattacks.
Keep your business open without internet
With RingCentral Persist™ you can make sure calls, extension-to-extension dialling, and 911 emergency services for a key set of users are not interrupted.

Global infrastructure

Global data centres cover every location
No matter where you’re located, we have you covered. With over 15 global data centres and media points of presence, we back up our network around the clock.
24/7/365 end-to-end monitoring
We continuously monitor network performance for key KPIs, with alarms to instantly warn of performance drops.
RingCentral is fully redundant geographically in every location it operates. This is a key differentiator between RingCentral and its competitors.
Open Mortgage Logo
RingCentral gives us a more diverse risk base and just lets us work from any location, something very important to our company.
James Howard, CTO, Open Mortgage
Let’s find the right solution for your organisation
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