Rather than rely on others’ technology, RingCentral made a strategic decision early on to build our own technology and our own network. This commitment allows us to provide our customers with carrier-grade reliability and outstanding QoS at all times.
RingCentral continually monitors the end-to-end performance of our network to ensure KPIs such as quality metrics, completion rates, and availability remain at peak levels. Globally, we have alarms in place that warn of widespread, significant drops in endpoint performance.
The RingCentral platform has been architected to support failover conditions in case of emergency. Using SIP trunking, RingCentral provides real-time disaster recovery by switching active services from one data centre to another. Thanks to redundant internet connections, our fax, voice, voicemail, and conferencing services can all continue to operate without interruption.
Learn more about how our cloud-based platform compares to on-premises solutions, and what customers have to say about their experiences with RingCentral.