LIVE REPORTS

Make every call count

Real-time performance data to help your organisation get more done.

A manager monitoring service levels and agent count by state via a live reports dashboard
Get more from your phone system
Streamline operations
Get the data you need to optimise call coverage.
Maximise your sales
Spot trends over time so you know what's working—and what isn’t.
Improve support
Deliver a better customer experience.
Business-critical information, at your fingertips

Get actionable insights

Monitor queue and agent performance through fully customisable, real-time dashboards. Track trends and patterns for more efficient staffing and SLA management.
A live report dashboard about call center service levels, including call volume and agent count
A live report dashboard about call center service levels, including call volume and agent count

Measure what matters most

Get a better understanding of call queue performance with complete end-to-end visibility of key metrics. Select the widgets that best offer the insights you need like service level, call volume, agent details, and more.
A manager checking real-time data on their call center's key metrics like service level, call volume, agent count, and agent details
A manager checking real-time data on their call center's key metrics like service level, call volume, agent count, and agent details

Access easy-to-read dashboards

In just a few clicks, customise your dashboard and configure the data to meet your specific needs. Project your dashboard on a TV screen to boost team spirit and motivate queue members.
An easy-to-read and access live reports dashboard
An easy-to-read and access live reports dashboard

From any device, anywhere

RingCentral Live Reports is an add-on feature and can be used together with RingCentral call queues to create a basic call centre. Now you can manage your globally distributed sales and support workforce, all in one place by accessing Live Reports on any device—computer, mobile, or tablet.

Live Reports Datasheet
DATASHEET
Live Reports Datasheet
Case Study: How Goosehead Insurance gets better insights with Live Reports
CASE STUDY
How Goosehead Insurance gets better insights with Live Reports
Case Study: Naked Wines provides better service with RingCentral
CASE STUDY
Naked Wines provides better service with RingCentral
Looking to go a step further?
Explore our full range of customer engagement products. From a feature-rich contact centre to omni channel digital engagement, we have a solution that fits your needs.
Gain key insights into call centre performance

And learn how you can streamline customer experience, boost productivity, and meet business goals.

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A RingCentral sales advisor will contact you within 24 hours.If you'd like to speak to someone now, please call 0800 265 8964.
A manager monitoring service levels from her home through a live report dashboard