Your path to Inbox Zero

Use AI for message type routing to improve agent response time.

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RingCentral Engage Digital

Channels

Social

Messaging

Live-chat

Reviews

MODERN MAILBOX

Intuitive and simple to use

Make it easy for your customer service team to get up to speed and manage their emails. With a single agent desktop for all digital channels, they can simply switch from email to social as needed.

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INTEGRATIONS

Plug and Play ready

Connect your email management solution to any inbox through SMTP, IMAP, and even web forms. Increase agent productivity with the help of structured message replies and contact records that automatically populate.

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BRAND

Consistent communications

Create branded, formatted email templates to save your agents time. Drive brand and customer consistency through auto-reply and new discussion.

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BRAND

Consistent communications

Create branded, formatted email templates to save your agents time. Drive brand and customer consistency through auto-reply and new discussion.

Schedule a demo

Additional Resources

Case study

Orange Enhances Digital Customer Care through Consistent Quality in Service Interactions

Ebook

How to Build a Modern Digital Customer Service Strategy: 10 Real-World Insights for B2C Leaders

Checklist

Digital Customer Service Checklist

Supported channels

Explore more options for omni-digital service.

See how it works for your business

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